About AgroSource Group

AgroSource Group is a fast-growing agricultural technology and supply platform. We streamline irrigation solutions for modern farmers and commercial growers. We are scaling our remote support team to provide world-class service to our expanding customer base.

Role Overview

You will resolve customer inquiries regarding irrigation products, orders, and logistics. This role requires technical aptitude, high empathy, and rapid problem-solving skills. You will work 100% remotely to support our clients during core business hours.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Troubleshoot technical issues regarding irrigation equipment and specifications.
• Manage and update customer tickets within our helpdesk platform.
• Coordinate with logistics partners to track and resolve order delays.
• Guide farmers through our digital ordering platform and catalog.
• Document recurring customer issues to help improve our product.

Requirements

• 2+ years of experience in remote customer support roles.
• Exceptional written and verbal communication skills in English.
• Strong technical troubleshooting skills or background in hardware/agritech.
• Quiet workspace with high-speed internet and reliable computer hardware.
• Proven ability to manage high-volume ticketing queues independently.

What We Offer

• Competitive base salary based on experience.
• 100% remote work flexibility.
• Comprehensive health, dental, and vision benefits.
• Home office equipment stipend.