The Service Writer / Advisor gathers information about warranties and provisions for service coverage also drafting orders for repairs to be done.

 

Essential Job Functions:

 

·       Provide client with estimates in line with varying needs and expectations of cost, quality, and lead time.

·       Review repair orders for accuracy and ensure proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured.

·       Consult with Shop Lead about necessary repairs and possible alternatives to expensive work

·       Create, review and close work orders.

·       Entering repair orders into service database system.

·       Assist Shop Lead with needs for vehicle repairs and maintenance services, timelines, etc.

·       Timely and accurate documentation regarding each vehicle repair.

·       Demonstrate adherence to established safety policies and procedures and accept accountability for safe work practices.

·       Stock and inventory parts in shop.

·       Issue and bill parts from inventory.

·       Deliver parts to technicians.

·       Obtaining parts information.

·       Safely climb ladders of various heights.

·       Routinely operate Worley/ client light and medium duty vehicles.

·       Other fleet support duties as assigned

 

 Knowledge, Skills & Abilities:

 

·       Ability to work independently with minimal supervision.

·       Ability to act with a high sense of urgency and employ excellent organizational and problem-solving skills.

·       Have adequate written and oral communications applicable to standards set by organization.

·       Ability to work as part of a team; communicate effectively with fellow workers and alternate.

·       Ability to demonstrate adherence to established safety policies and procedures.

·       Ability to demonstrate support for the company’s environmental management system.

 

Physical Demands/Work Environment:

Work is performed in a remote Arctic environment with limited medical resources. Candidate understands the site is approximately 840 miles (at least 4 hours by air ambulance) from surgical, specialist, and tertiary medical care, and where medical evacuation from this location may be significantly delayed due to weather conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the essential functions of this job, the employee is required to:

 

·       Must have ability to stand, walk on level, uneven and slippery surfaces, sit, squat, kneel, reach through low and high ranges, and exhibit normal balance and coordination. These basic physical requirements are essential for safe performance of the job in harsh environments with exposure to very cold temperatures and while wearing arctic gear.

·       Must stand throughout evaluation.

·       Aerobic capacity evaluation via 3-minute step test.

·       Sit and reach and range of motion evaluations.

·       Lift 25 lbs. from floor to waist with two hands.

·       Lift 25 lbs. from floor to shoulder with two hands.

·       Carry 25 lbs. for 15 feet with two hands.

 

This job description is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.  Worley provides reasonable accommodation to qualified individuals with disabilities, including both applicants and employees, to allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.

 

In-Vehicle Monitoring System: As part of our commitment to safety and accountability, company vehicles are equipped with in-cab cameras and vehicle monitoring systems. These systems may record video and audio, as well as collect GPS location, vehicle speed, harsh braking, rapid acceleration and other driving behaviors. All data is subject to review by management to ensure compliance with company policies and safe driving practices.

 

 

Qualifications

 

Required Qualifications:

 

·       Minimum one (1) year as a Service Advisor / Service Consultant or parts department experience.

·       High school diploma or equivalent (GED).

·       Valid driver’s license required and ability to be insured by Worley auto insurer.

·       North Slope Training Cooperative (NSTC). Worley can provide NSTC certification training if needed.

 

Preferred Qualifications:

 

·       Experience using AssetWorks Fleet & Asset Management software.

·       Warranty experience.

·       Alaskan Residents are strongly preferred.

 

Moving forward together

We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.