Company Overview

Shavanofamilypractice is a dedicated healthcare provider committed to delivering exceptional medical services to our community. We pride ourselves on our patient-centered approach and our supportive work environment.

Job Title

Telehealth Support / Customer Service Specialist

Location

California, USA, Manitoba, Canada, Maryland, USA, South Dakota, USA

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Telehealth Support / Customer Service Specialist. This role is crucial in providing exceptional support to our patients and healthcare professionals, ensuring a seamless telehealth experience.

Key Responsibilities

• Provide excellent customer service and support to patients and healthcare professionals via phone, email, and chat.

• Assist patients with telehealth appointments, including scheduling, troubleshooting technical issues, and providing guidance on using telehealth platforms.

• Maintain accurate records of patient interactions and support activities.

• Collaborate with healthcare professionals to ensure a smooth telehealth experience.

• Identify and escalate complex issues to the appropriate department for resolution.

• Contribute to the development and improvement of telehealth support processes.

Qualifications

• 0-5 years of experience in customer service or a related field.

• Strong communication and interpersonal skills.

• Proficiency in using telehealth platforms and technology.

• Ability to troubleshoot technical issues effectively.

• Strong organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• Willingness to learn and adapt in a dynamic environment.

Why Join Us?

At Shavanofamilypractice, we offer a supportive and collaborative work environment where your contributions make a real impact. Join us to be part of a team that values excellence and compassion in healthcare, ensuring the highest standards of patient care through exceptional telehealth support.