Position Summary

All Covenant House Alaska program staff work as advocates and allies for youth experiencing homelessness and human trafficking.

The E&E Success Navigator is responsible for guiding young people through Covey Academy’s Work Ready Alaska foundational certification and into clearly defined education and employment pathways.

This position provides intensive, trauma-informed navigation, case management, and post-placement coaching. The E&E Success Navigator conducts work readiness assessments and helps youth build and follow Individual Career Plans, coordinates supportive services, connects them with training and employment partners, and maintains strong relationships with employers to support successful placement and long-term retention. The E&E Success Navigator ensures high-quality, youth-centered service delivery in all aspects of education, employment planning, and youth care.

Essential Functions

Assessment and Individualized Planning

• Conduct interviews and assessments to identify each young person’s strengths, needs, challenges, and goals.
• Develop and regularly update Individualized Career Plans that support self-sufficiency through education, job training, and employment opportunities.
• Collaborate with youth and program staff to align education, employment, and housing goals.

Learning Facilitation & Instruction

• Facilitate and instruct group-based learning events, including Work Ready Alaska sessions, employability skills workshops, and other Covey Academy offerings.
• Deliver engaging, trauma-informed, and culturally responsive lessons using a variety of instructional strategies (discussion, role-play, simulations, projects, etc.)
• Gather youth feedback on learning events and work with the Program Manager and Academy team to improve content, pacing, and accessibility.

Education and Employment Navigation

• Provide ongoing guidance, motivation, and coaching as youth move through Work Ready Alaska and into individualized career pathways.
• Coordinate access to tutoring, IEP or 504 supports, testing accommodations, and other specialized educational services when needed.
• Connect youth to job training programs, internships, apprenticeships, and employment opportunities that match their skills and interests.
• Offer trauma-informed support and referrals to social, financial, legal, or health services that help reduce barriers to education and employment.
• Assist youth in accessing financial aid to address potential barriers to their success

Ongoing Support, Advocacy, and Retention

• Monitor youth progress toward education and employment goals and adjust plans in partnership with the young person as needed.
• Provide mentorship and post-placement coaching to support successful transitions into education programs, job training, and employment.
• Advocate on behalf of youth with schools, employers, and other systems to secure reasonable accommodations, benefits, and other necessary resources; at times mediating conflict as necessary to ensure healthy resolutions are met.

Partnership and Employer Engagement

• Assist with building and maintaining partner relationships related to internships, apprenticeships, and youth workforce development.
• Foster positive relationships within the Anchorage community to create meaningful education and employment experiences for youth.
• Participate in employer and partner meetings, events, and outreach activities as requested by the Program Manager.

Documentation, Data, and Reporting

• Comply with all documentation requirements and accurately manage databases and tracking tools related to youth participation and outcomes.
• Track all engaged youth in ETO, including start and end dates, daily attendance, services provided, progress, challenges, certifications, and other milestones.
• Ensure youth are meeting the requirements of any funding programs through which they receive stipends, wages, or incentives.
• Prepare periodic summaries and reports that highlight program outcomes, trends, successes, and challenges.

Teamwork, Supervision, and Organizational Culture

• Participate in staff meetings, professional development activities, and conferences as requested by the Program Manager.
• Maintain a positive and professional working relationship with youth, families, placement agencies, community partners, and the general public.
• Support general supervision of program spaces and provide coverage in designated areas when the Program Manager is not available.
• Coordinate with E&E Specialists to ensure youth are following their development path.
• Demonstrate an enthusiastic commitment to the mission, the role, and the youth we serve.
• Maintain high ethical standards and uphold all Covenant House Alaska policies and procedures.
• Perform other duties as assigned.

Education

High school diploma required. Bachelor’s degree in human services, social work, psychology, or a related field is highly preferred. Experience can substitute for post-secondary experience on a year-for-year basis.

Experience

Two years of case management experience preferred. Experience working with adolescent or disadvantaged populations preferred; experience in youth workforce and internship experience preferred.

Lived experience considered an asset.

Demonstrated familiarity with homeless systems and resources for housing, education, and employment and methods of access is preferred.

Knowledge, Skills, and Abilities Required

• Understand and comply with all Agency policies and procedures, including Child Protection Policies.
• Is approachable, relatable, builds rapport well, and practices active listening with individuals of varied cultural backgrounds, embracing differences in behavior and lifestyle choices.
• Knowledge of community social service resources to assist students with needs related to housing, employment, education, and social-emotional well-being.
• Knowledge of crisis intervention and ability to address conflict between students exhibiting challenging behaviors; able to respond quickly and safely while continuing to be a settling influence in crisis situations and emergencies.
• Maintain confidentiality while understanding and complying with requirements of mandated reporting, duty to warn, Title IX, ADA, HIPAA, FERPA and other limits to confidentiality.
• Willingness to utilize training opportunities in support of personal and professional growth, competence development, and to increase overall capacity to serve youth every day.
• Well-developed verbal and written communication skills.
• Proficient with standard computer operating systems. Ability to navigate Microsoft Office Suite, online databases, and other programs and websites as required.
• Organizational abilities and level of responsibility conducive to ensuring team and student safety, keeping supplies inventoried and stocked, and tracking and reporting on grant-funded activities.
• Able to articulate successes and challenges experienced by students to inform program development and effectively communicate with CHA staff, community partners, funding sources, and others.
• Willingness to see past differences in behavior and functioning and ability to passionately advocate for the right of all youth to be valued, supported, and housed.
• Leadership skills and ability to tactfully and effectively coach team members.
• Willingness and ability to work outside of normal business hours as well as Holidays and weekends as needed.
• Willingness and ability to attain a CPR/First Aid Certification
• Possess a current and valid Driver’s License
• Acceptable driving record assessed through CHA’s Drivers Acceptability Matrix.
• Pass federal, state, and local background check investigations.

Working Conditions 

• Noise level is mild to moderate, consistent with office and residential environments.
• Must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Must have the ability to observe details within close range.
• Must be able to remain in stationary position for extended periods of time.
• Must be able to move within the office to access files and office equipment.
• Consistently operates a computer and related office machinery.
• Must be able to ascend/descend stairways within a wide variety of facilities both commercial and residential, with and possibly without the assistance of an elevator.
• Occasionally moves items up to 40 pounds while ascending/descending stairways for position related activities.

Covenant House is an Equal Opportunity Employer