Position Summary

The Data Analyst reports to the Data Manager, this position promotes and coordinates the implementation and ongoing utilization of the Efforts to Outcomes (ETO) software and database.  This position prepares statistical reports in various formats in accordance with agency and grant requirements.  The Data Analyst maintains the integrity of data audits and also provides support to the Data Manager as needed.  An integral part of this position requires the Data Analyst to stay educated about current and new ETO features and functionalities as well as concepts driving the development of ETO.

Essential Functions

• Understand, practice, and promote the vision, mission, and five principles of Covenant House Alaska
• Maintain a positive and professional working relationship with the general public, including placement agencies and families of the youth we serve
• Maintain a high level of ethical standards.
• Understand and comply with all Agency policies and procedures; including Child Protection Policies
• Understand and comply with all principles of Culture of Care and Trauma Informed Services.
• Demonstrate an enthusiastic commitment to the job and the Agency
• Ensure the safety and whereabouts’ of youth seen by CHA at all times.
• Commit to engage in personal and professional growth and competence development to increase capacity to serve youth every day.
• Keep supervisor fully informed at all times.
• Perform other duties as assigned.

General Responsibilities

• Prepare internal and external reports on a monthly, quarterly, and annual basis, or as needed to comply with mandated timelines
• Manages confidential information responsibly
  • Provides technical support to staff and refers issues to supervisor, other staff or vendor as needed
  • Liaises with IT support to troubleshoot technical issues as needed
  • Performs ongoing review of program database sites to ensure content quality
  • Responsible for the conception, development, creation and testing of custom data reporting
  • Maintaining knowledge of new features, enhancements, troubleshooting/bug reporting and pursuing continual training and development

Required Education

High School Diploma (or GED) required

Associate degree preferred (or equivalent experience)

Preferred Experience

• Excellent computer skills including experience with MS Word, PowerPoint, and particularly Excel
• Experience with reporting databases
• Excellent communication and interpersonal skills; ability to communicate effectively with non-technical staff
• Experience with statistics

Knowledge, Skills, and Abilities Required

• Basic understanding of adolescent development and behaviors; demonstrate enjoyment of and ability to relate to at-risk youth and demonstrates empathy with the joys and pains of others
• Strong ability to relate effectively with staff, youth, and community agencies;
• Is approachable, builds rapport well and practices attentive and active listening.
• Knowledge of adolescent development and associated concepts
• Ability to work with people of varied cultural backgrounds and tolerate differences in behavior.
• Support equal and fair treatment and opportunity for all; tolerant of people and processes.
• Ability to work independently, using good judgment, and common sense and follow instructions
• Able to make good decisions consistently based upon a mixture of analysis, wisdom, experience and judgment.
• Maintain confidentiality and presents the straightforward truth
• Self-motivation, initiative, sound judgment, and commitment to ongoing learning are essential
• Proficient with standard computer operating systems;
• Excellent oral and written, communication skills including organizational skills; 
• Ability to prioritize multiple tasks;
• Excellent problem-solving and critical-thinking skills
• Must be detail, project, and goal-oriented
• Must be flexible and able to adapt to changing priorities
• Have a clean driving record with a current state of Alaska Driving License
• Pass federal, state and local background investigation

Covenant House is an Equal Opportunity Employer