Health Administrative Assistant

Job Type: Regular Part Time

Location: Chenega

Salary: $25.00 per hour

Summary:

The Health Administrative Assistant (HAA) plays a key role in the successful delivery of care to our patients at Chugachmiut. The HAA ensures all patients receive excellent service in a professional and caring environment. They are aware that confidentiality is of utmost importance. Duties include but are not limited to greeting patients, answering telephones, collecting the most up-to-date patient demographic information, checking patients in and out, scheduling appointments for multiple providers and contacting patients with reminders calls.

Major Responsibilities:

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone and provides support and guidance as needed.
• Protects patients’ rights by maintaining strict confidentiality of medical, personal and financial information.
• Collects, maintains, and verifies current patient demographic data in medical record for every patient, collects necessary forms to support demographic data and provides copies of our office policies and legally required documents.
• Screens patients at every visit for third party insurance coverage opportunities and refers those applicable to a fee agent for support.
• Schedules appointments to optimize patient satisfaction and to ensure efficient patient flow based on predetermined appointment availability.
• Answers  multi-line phone system in a prompt, pleasant and professional manner and provides general information about available services and resources or directs the caller to the appropriate person.
• Maintains the most up-to-date medical records by ensuring demographic information is current, documents patient communication and scans patient information into the medical record.
• Initiates and/or coordinates referrals for Purchased Referred Care, Medicaid travel or other assistance as required.
• Assists in preparing and delivering outgoing and incoming mail in accordance with established procedures.
• Operates and maintains a variety of office equipment including, but not limited to, multi-line phone system, printers, fax machine, copy machines, postage meters, and computers. 
• Assists with the preparation and coordination of conferences, meetings, community events and/or accommodations for patients, communities and staff.
• Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computer programs to work with patient information, or other documents.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment repairs.  
• Ensures office, reception,  and waiting room areas are maintained in a clean, organized and professional manner.
• Conforms to safety policies and general housekeeping practices.
• Demonstrates sound work ethics, flexible, and shows dedication to the position.
• Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
• Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
• Expected to be prepared to start shift on time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
• Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with Chugachmiut’s Mission and Vision through their actions and interactions with all patients, staff, and others.
• Conforms to Chugachmiut policies, strict employee confidentiality, and HIPAA regulations.
• Performs other duties as assigned or required.

Education Requirements:

• High School graduate or GED required
• Experience in general office practices or medical office preferred
• Basic computer skills required

Hours of Work:
This is a part-time position that works 10 hours per week and 520 hours per year. Hours of work are Monday to Friday, 10:00 a.m. to 12:00 p.m. Chugachmiut maintains a drug/alcohol non-smoking work environment.