COOK INLET TRIBAL COUNCIL, INC. 

Job Title:Case Management Supervisor

Department:Victim Services

Reports To:Senior Manager, Survivor Services

Supervises:Case Management Staff

FLSA Status:Exempt

Pay Grade:E3

Job Type:Regular, Full-Time

AKBCU: No       ICPA: Yes

General Functions:

The Case Management Supervisor manages Victim Services Case Management Program, providing supervision and leadership to assigned staff while ensuring comprehensive support services for survivors of domestic violence, sexual assault, human trafficking, stalking, and dating violence. This position coordinates participant services, ensures program compliance, and develops community partnerships to advance CITC's mission of working with our people to develop opportunities that fulfill our endless potential. The role requires strong leadership abilities, cultural competency, and dedication to supporting Alaska Native and American Indian communities through trauma-informed case management services.

Duties and Responsibilities:

• Supervise and provide leadership to assigned staff including talent acquisition, performance management, professional development, and disciplinary actions as needed.
• Provide oversight and ensure compliance of case management and intake services, monitoring quality standards and program effectiveness.
• Create an environment that fosters employee engagement and satisfaction through effective supervision and professional support.
• Ensure the effective operation of the Case Management system.
• Supervise and assign case workload distributions to Case Management staff, ensuring balanced caseloads and appropriate service delivery.
• Collect, analyze, and report participant data, grant progress, statistics, and all documentation required by grantors and leadership.
• Maintain relationships with local service providers, community committees, and advisory teams while documenting meeting outcomes and action items.
• Attend program meetings, agency trainings, professional development opportunities, and relevant conferences to maintain current knowledge and best practices.
• Assist with program budgets, grant compliance, and resource allocation to ensure fiscal responsibility and sustainability.
• Coordinate with Senior Manager to develop program policies, procedures, and quality improvement initiatives.
• Maintain strict confidentiality according to regulations, policies, procedures, and ethical standards.
• Assist with special projects and perform all related duties as needed and assigned.

Job Specifications:

• Excellent organizational skills with exceptional attention to detail and time management abilities.
• Strong leadership skills with demonstrated ability to motivate staff and enhance team dynamics.
• Ability to design and implement grant management protocols for accurate monitoring, record keeping, and reporting.
• Excellent verbal and written communication, assessment, evaluation, and documentation skills.
• Proficient with computers, standard office equipment, and relevant software programs.
• Ability to exercise independent and analytical judgment while working collaboratively in team settings.
• Strong problem-solving skills with ability to work under pressure and prioritize multiple activities.
• Demonstrated knowledge and understanding of the social, educational, training, and cultural needs of the Alaska Native and American Indian community.
• Ability to establish and maintain cooperative working relationships with diverse stakeholders and community partners.

Minimum Core Competencies:

CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

• Continued employment is contingent upon completion of satisfactory state and federal fingerprint criminal background check.
• Bachelor's degree in Human Services, Counseling, Social Work, Vocational Education, or related field. Relevant experience may substitute for the education requirement on a year-for-year basis.
• Three (3) years of experience with civic affairs, community groups, governmental agencies (City, State, and Federal), and community organizations.
• Two (2) years of supervisory or management experience.
• Must be willing and able to travel.
• Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.

Preferred Qualifications:

• Master's degree in Business, Human Services, Social Work, or related field.
• Three (3) or more years of supervisory experience.
• Experience in victim services, advocacy programs, or trauma-informed care.
• Grant writing and management experience.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.

Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.