Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers.

We are Searching for a Customer Experience Manager to Join Our Team!

First National Bank Alaska is recruiting a Customer Experience Manager to join our Business Development and Customer Experience team. This position will advance and expand the Customer Experience Unit by leading bank initiatives, developing internal processes to measure and improve the customer experience, and ensuring positive end-to-end customer interactions across all channels of operations.

The ideal candidate must:

• possess strong leadership, planning and organizational skills
• demonstrate strong verbal and written communication skills
• be self-motivated and quality-oriented
• work with a sense of urgency
• excel at researching, analyzing and problem-solving
• be experienced in building and executing surveys and analyzing data.

Position responsibilities may include:

• develop and administer customer satisfaction surveys to gather information from existing customers
• organize and analyze survey results
• leverage survey data to identify, recommend and deploy strategic tactics to improve the customer experience
• coordinate the tracking, monitoring, analysis and reporting of improvements in customer experience within each channel and business unit
• develop a system for benchmarking customer advocacy and satisfaction results
• coordinate the collaboration with all customer-facing business units to ensure consistent delivery of high-quality end-to-end customer experience across stages, channels and touchpoints in the customer journey
• assist in developing of functional area’s plans, goals, objectives, budgets, and procedures and may direct the work of others.

Schedule: Monday-Friday, 8:00am-5:00 pm

FNBA Careers -- Shape Your Tomorrow

• Strong work/life balance
• Paid time off and flexible work options
• Generous medical, dental, vision plan and Health Savings Accoun
• 401(k) with employer match
• Learning, development and career advancement
• Opportunities to make a positive difference in your community!

Please visit us at www.FNBAlaska.com/Careers to view the full job posting and apply today.

FNBA is an Equal Opportunity and Affirmative Action Employer, Member FDIC and Equal Housing Lender. VEVRRA Federal Contractor This Company is a Federal Contractor and an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules or regulations.