IS Ops Technician

University of Alaska Anchorage

UAA Center for Human Development/Alaska Training Cooperative promotes healthcare and behavioral health career development opportunities for direct support professionals, supervisors and professionals in the filed engaged with the Alaska Mental Health Trust Authority beneficiaries by ensuring that training technical assistance and training is accessible and coordinated. The IS Ops Technician will provide the project management and in-house support for the Learning Management System (LMS) and other technical skills needed to maintain the AKTC's workforce training mission.

This position will provide the project management and in-house support for the Learning Management System (LMS) and other technical skills needed to maintain the AKTC's workforce training mission.

To thrive in this role a successful candidate will have advanced knowledge of communication systems, diagnostic techniques, practice and procedures for a wide range of computer systems, platforms, applications, data communications, service tracking and other applications used in help desk services. Candidates should exhibit the ability to communicate effectively; have the ability to train and support staff to identify and resolve or refer operational problems in data processing, computer operations systems and related technology; and demonstrate problem solving skills in areas of data processing functions and computer operations. Ability to maintain security protocols, accuracy of data including fiscal and outcome reports, and ability to interpret financial datasets for appropriate reconciliation.

Strong candidates will have experience with registration and learning management/content delivery systems, and financial tracking systems (such as Banner, Touchnet, Genius, and/or Blackboard). Additionally, a candidate with proficiency in accessible document creation/remediation or ability to become so within first year of employment will be beneficial. Strong, responsive communication skills including excellent customer service skills, written, verbal, and technical writing and experience providing support for people of varying levels of abilities and experience (i.e. non-traditional learners and learners with disabilities) would also make for a top candidate.

Minimum Qualifications:

Optimal candidates will have an Associates' degree or an equivalent combination of training and 3 years experience with emphasis on those in fields of information technology/systems, accounting, and/or finance.

Applicants should have the ability to read, interpret, and maintain compliance with applicable policies, laws and regulations specifically related to FERPA and fiscal information handling. Workflow management skills, including specifying project needs, tracking progress, and ongoing communication are vital. Ability to prioritize and manage multiple tasks in a varying, fast-paced environment is a key qualification.

Position Details:

This position is located on the University of Alaska campus in Anchorage, and flexible on-site/hybrid work arrangements may be considered in accordance with UA regulations.. This is a full-time, term-funded, non-exempt staff position complete with both a competitive salary and https://www.alaska.edu/hr/benefits/support/prospectiveemployees.php. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the https://www.alaska.edu/hr/benefits/compensation/salary.php, Grade 78, based on education and experience.

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

📃To view the full list of job responsibilities, please click https://docs.google.com/document/d/1yfAqWPJYGEG-36CEaIGlnxYZHL6QqG4OwL1OFfmBoVc/edit?usp=sharing.

☎️If you have any questions regarding this position, please contact Lisa Cauble, Training Director, at mailto:llcauble@alaska.edu.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The http://www.alaska.edu/ (https://www.alaska.edu/alaska/index.php) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a http://www.alaska.edu/nondiscrimination (http://www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or mailto:police@uaa.alaska.edu / 907-786-1214 or mailto:uaa_deanofstudents@alaska.edu.

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or mailto:uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing mailto:uas.clery@alaska.edu.

To apply, please visit: https://apptrkr.com/6222818

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