Tribal Family Services Case Manager
Ketchikan Indian Community
Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.
Purpose
Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Job Summary
The Tribal Family Services Case Manager will provide positive ongoing direct and or/indirect assistance through case management services for children and families at risk of or involved with Indian Child Welfare (ICWA) or the Office of Children Services (OCS). The Tribal Family Services Case Manager will assist families by establishing culturally responsive and strength-based service plans to meet reunification goals and individualized family needs. Works in conjunction with the Victim Services Program Coordinator, Case Management Supervisor (ICW), Safe Visitation Service Coordinator, and the Social Services Director to plan and implement programmatic activities concerning supervised visitation/supervised exchange services and the provision of culturally informed parenting education, e.g., Motherhood/Fatherhood is Sacred. Works directly with the Alaska DHSS Office of Children’s Services (OCS) Family Services to coordinate supervised visitation for Tribal families. The position will require a flexible work schedule, including evening and weekend hours.
Job Duties & Responsibilities
KIC Competencies
Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Necessary Knowledge, Skills, & Abilities
Working Conditions
Work is performed in a dynamic office-based setting with multiple programs operating under the umbrella of the Social Services Department. Office spaces include adequate storage, filing, and workspace. Some work is performed in conference rooms and other designated visitation areas, including long hours working with computers. Work activities may also require prolonged standing, stretching, bending, kneeling, lifting and carrying items, and routinely lifting and carrying items and boxes up to fifty (50) pounds without restriction. Occasional in-state and out-of-state travel for training and technical assistance is required for this position.
The environment involves the usual risks and stress of an office environment within a public service facility. The employee may be exposed to communicable diseases. Safety precautions for employees, such as blood drawing to screen diseases such as hepatitis, required immunizations, etc., are necessary. The employee may be occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled clients and/or family members.
Minimum Qualifications (Education & Experience)
A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
Conditions of Hire
Ketchikan, AK
7 month(s) ago
Tribal Affiliation(s)
Any Affiliation
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