Under the direct supervision of the General Manager, the primary functions of this position are to train new employees to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservations, and room assignment activities. The person serves as a point of contact for desk clerk staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)

1. Trains new staff in the following areas: 
   1. Greets, registers, and assigns rooms to guests confidently, professionally, and friendly manner. Providing excellent customer service.
   2. Makes and confirms reservations.
   3. Answers inquiries about to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
   4. Computes bill, collect payment and makes change for guests.
   5. May be called upon to do entry level accounting tasks, such as bank deposits and/or daily audit reports. 
   6. Transmits and receives telephone messages.
   7. Keep lobby areas clean and neat.
   8. Stock gift shop and ring up sales.
   9. Bucket checks to be performed by each shift to verify data as it pertains to (1.) Guest name, (2.) Guest address, (3.) Room rate, (4.) Date of departure, (5.) Number of Guests in room and (6.) Credit card info
   10. Communicate harmoniously and professionally with coworkers – sharing all information and updates.
2. Confers and cooperates with other department heads to ensure coordination of activities.
3. Provides administrative support to management staff.
4. Prepare and distribute daily occupancy report summaries.
5. Follows SOP created for Front Desk; revises with manager as needed.

LEADERSHIP COMPETENCY REQUIREMENTS FOR INDIVIDUAL CONTRIBUTOR LEVEL

ASRC’s Core competencies include Leading Self, Leading People, and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies, please contact the HR Department and reference the ASRC Leadership Framework.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.  

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management

• Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

EDUCATION and/or EXPERIENCE

1. Strong knowledge, understanding and sensitivity to the Inupiat culture.
2. High school or equivalent certification.
3. One (1) year of hotel clerical or administrative experience.
4. An equivalent combination of training and experience.
5. Ability to operate standard office machines and basic understanding of computers.
6. Knowledge of efficient office procedures.
7. Ability to speak in a clear and understandable manner and write legibly.
8. Must be able to work independently and must be willing to work shifts that vary from day to night and operate seven days a week.
9. The ability to speak and understand the Inupiaq language is important and preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel.  The employee is frequently required to stand, walk, climb or balance, and occasionally taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.   Specific vision abilities required by this job includes the ability to use close vision, distance vision, peripheral vision, depth perception, and to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy office setting.  The incumbent is required to work alone, at various times during the day or night. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions, occasionally be exposed to wet or humid conditions, may frequently be exposed to extreme cold, and occasional exposed to extreme heat and may be required to travel in small and large commercial aircraft.

NOTE:  This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.

ASRC is a drug-free workplace and pre-employment drug testing is part of the hiring process.

ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status or any other legal protected status.  EOE:  M|F|D|V EEO Poster

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act.

ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.