Humanizing Technology, Alasconnect provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions. We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices and is an equal-opportunity employer.

Are you looking for position that keeps your IT skills sharp and allows you to use your customer services skills at the same time? Do you like solving complex puzzles? If so, we have a great opportunity for you. Alasconnect is currently recruiting a Field Support Technician I in its Fairbanks office. 

In this highly engaging position, you will be using your IT talents to provide a variety of client support services that will highlight your computer building, networking, and installation skills. If you have at least two years of professional experience in a technical, analytical, or related, and in using Microsoft Mobile Device Management and Azure, we want you to join our team. Please see the full job description below.

This is a full-time, non-exempt, hourly position, with a range of $27 - $29/hr DOE, located in Fairbanks, AK. In addition to our competitive salary, we offer a very generous benefits package that includes two options for medical, dental, and vision health care coverage, a 6% discretionary contribution to retirement (plus up to an additional 9% 401(k) match), tuition reimbursement, professional development, short/long term disability, annual leave, parental leave and more.  For more details about our benefits, please contact our Human Resources department at (907)459-4994.

Alasconnect will make reasonable accommodations during the application and/or hiring process for qualified job applicants upon request.

Alasconnect will not discriminate against any employee or applicant because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation/preference, pregnancy status, or national origin. This includes but is not limited to recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination, and take affirmative action to ensure equal employment opportunities.

Job Description

Essential Functions

• Troubleshoot, support, and assist clients with technology systems
• Provide maintenance to new and existing technology systems
• Provide clients with an exemplar customer service experience
• Perform duties at the client’s work site
• Provide call-center support to clients
• Monitor, track, and manage company inventory and assets

Knowledge, Skills, Abilities

• Basic knowledge of technology systems and application designs
• Knowledge of Microsoft Windows environments, Mobile Device Management, and Azure AD

• Demonstrated knowledge of computer system and network functions
• Knowledge of scripting and automation using PowerShell, preferred
• Knowledge of virtualization systems
• Exceptional attention to detail and follow-through
• Excellent oral and written communication skills
• Ability to work independently and within a group
• Ability to work in a fast-paced environment with changing deadlines and needs

Qualifications

• One year experience with Microsoft Windows Mobile Device Management, and Azure, a 2-year degree may be substituted for experience
• One year experience in customer service
• One-year experience in technical, analytical, or a related field
• Relevant professional certification, preferred
• Valid driver’s license