Ronald McDonald House Guest Service Agent

Alaska Native Trible Health Consortium


The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. 

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. 

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

- Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
- Cost-Share Dental and Vision Insurances
- Discounted Pet Insurance
- Retirement Contributions with Pre-Tax or Roth options into a 403(b).
- Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).
- Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
- Twelve Paid Holidays
- Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
- Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up - Coverage and Voluntary Life for yourself and your family members.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
- On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
- Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
- Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
- On-Site Training Courses and Professional Development Opportunities.
- License and certification reimbursements and occupational insurance for medical staff.
- Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
- Emergency Travel Assistance
- Education Assistance or Education leave eligibility
- Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Under general direction responsible for providing direct service and support to residents and assisting with the daily operations of the Ronald McDonald House, located on the sixth floor of Patient Housing at ANMC, during his/her shift. This position reports to the Ronald McDonald House Manager II and works collaboratively under the direction of RMHC of Western WA & AK.

Summary:

Responsibilities:

REPRESENTATIVE DUTIES

-  Ensure a welcoming and safe environment for guests, volunteers and donors. 

-  Assist Ronald McDonald House guests with daily needs and identification of special circumstances. 

-  Enforce and clarify RMHC policies and procedures with guests, volunteers, donors, referring sources and the public.

-  Orient incoming guests and assists guests upon departure.  

-  Accept and process incoming supplies and donations on shift. 

-  Manage volunteers on shift, providing support and direction as appropriate. 

-  Assist with managing House programming, activities, outings and volunteer groups within shift. 

-  Ensure food safety is practiced at sponsored meals.

-  Ensure the cleanliness and safety of the Ronald McDonald House by completing regular rounds of the floor; completing cleaning tasks as needed or assigned; identifying and delegating tasks for daily volunteers and volunteer groups; and ensuring guest rooms are available as needed.

-  Work with hospital personnel as necessary and appropriate for infection control and safety concerns

-  Position is part time, may be required to work additional hours as needed to provide relief for Ronald McDonald House Managers

-  Performs other duties as assigned.

 

Other information:

KNOWLEDGE and SKILLS 

-  Knowledge and experience related to crisis intervention, case management and nonprofit work.

-  Ability to engage, build professional rapport and helping relationships with guests.

-  Strong organizational, verbal, written and interpersonal skill.

 

MINIMUM EDUCATION QUALIFICATION

A high school diploma or GED equivalent.

 

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory - Two (2) years prior experience working with families in times of stress.

 

MINIMUM CERTIFICATION QUALIFICATION

Municipality of Anchorage Food Worker Card, or ability to obtain one after employment.

 

PREFERRED EDUCATION QUALIFICATION

A Bachelor’s degree in Hospitality, Social Work or a related field is preferred.

 

PREFERRED EXPERIENCE QUALIFICATION

Experience managing volunteers.

 

ADDITIONAL REQUIREMENTS

Must be 21 years of age or older. Ability and willingness to work independently and as part of a team to make sound judgments without on-site supervision. Flexible, mature and professional work style.

 

 

Anchorage, AK

10 month(s) ago

Tribal Affiliation(s)
Any Affiliation