Case Manager at Brother Francis Shelter
Catholic Social Services
POSITION SUMMARY
Case Managers actively outreach and engage prospective clients, developing client centered goals to assist them in obtaining housing and wellness. Case managers quickly connect clients to community resources, coordinating with other agencies and providers, while regularly providing interventional connections and ongoing support for clients experiencing behavioral health or substance abuse challenges.
ABOUT US
CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.
Mission: We compassionately serve those in need, strengthen individuals and families, and advocate for the common good.
Vision: All Individuals and Families are Flourishing.
Impact Statement: Catholic Social Services empowers individuals and families on their path to permanent stability, creating thriving communities for all.
Guiding Principles: - Catholic Social Teachings - Reverence for humanity - Striving for excellence - Empowering personal fulfillment - Strengthening through collaboration –
ABOUT OUR PROGRAM/DEPARTMENT
Homeless Family Services (HFS) is a housing case management program for adults experiencing homelessness and unsheltered families with children. HFS staff work with families and individuals to address challenges they face on their path to permanent stability. The goal of HFS is to connect clients to resources so they can find a place to call home.
REQUIRED COMPENTENCIES
Knowledge:
RESPONSIBILITIES
1. Conduct strengths-based assessment of program participant’s current level of self-sufficiency.
2. Assist program participant with developing a service plan, to include goals and objectives, based on needs identified in self-sufficiency assessment.
3. Rapidly assist prospective clients in accessing housing and behavioral health case management programs.
4. Assist clinical services with scheduling and intake coordination for clients, as well as with ongoing care planning and documentation.
5. Thoroughly and accurately, document all meetings with program participants in their record.
6. Maintain program participant records in accordance with agency standards.
7. Advocate for participants in housing referrals, specialized counseling, employment, medical and mental health services, transportation and any other needed services.
8. Meet with program participants as prescribed by program guidelines.
9. Make follow up contacts to determine participant’s status in housing placement, treatment or health related facilities.
10. Maintain current knowledge of and professional working with community resource and service providers.
11. Complete monthly statistics on case management services, provide the statistical data to the program director.
12. Coordinate service provision among different providers as needed.
13. Provide crisis intervention as needed.
14. Must had valid AK driver’s license; must have own insured vehicle; flexibility to work varying hours and days of the week
15. Must be willing and able to transport clients in personal vehicle.
16. Other duties as assigned.
QUALIFICATIONS:
Must be able to maintain program/guest/agency confidentiality, and treat each individual with dignity and respect. Excellent interpersonal skills; compassion is a must. Demonstrate dependability, maturity and initiative. Flexibility to deal effectively with a variety of people, situations, problems and changes. Ability to establish and maintain professional boundaries. Ability to accept supervision and work with other staff and community social service workers cooperatively. Must be comfortable working both in office and shelter settings as well as out in the field, and moving quickly between settings. Ability to climb stairs and to lift a minimum of 20 lbs.
Education / Experience: High School Diploma and at least two years’ experience working with vulnerable adults. College degree preferred.
Skills: Must have excellent written and oral communication skills; time management skills; ability to write clear, accurate case management notes; ability to complete paperwork thoroughly and accurately; proficiency with Microsoft Office and ability to learn other software applications.
WORK ENVIORMENT
Rarely = 0 to 15% of the job. Occasionally = 16 to 45%. Frequently = 46 to 100%.
Work environment: The work environment is generally that of a typical shared indoor office space at Brother Francis Shelter. Case Managers can also expect to do outreach and case management in shelters and agencies throughout the community, in housing obtained for clients or public settings for unhoused clients, such as libraries and dining areas.
Physical demands: Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time. Driving is required.
Travel: Travel out of Alaska is rare. Travel within Anchorage is required.
Job Type: Full-time
Pay: $22.00 - $24.56 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Anchorage, AK
11 month(s) ago
Tribal Affiliation(s)
Any Affiliation
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