Job Title:          Compliance Officer

Department:   Employment & Training Services Department (ETSD) – 477

Reports To:     Compliance Officer

Supervises:     None

FLSA Status:   Non-Exempt

Pay Grade:      N5

Job Type:         Regular, Full-Time

AKBCU:            Yes     ICPA:   Yes

General Functions:

The Compliance Officer requires a thorough working knowledge of multiple Employment and Training Services Department (ETSD) programs and the State of Alaska’s automated Eligibility Information System (EIS).  This position performs specialized services including resolving a backlog of previous fraud cases, and research functions. The Compliance Officer will conduct compliance reviews (investigations) on all ETSD financial assistance programs.  This includes conducting investigations, completing home visits with written reports of finding, conducting file reviews to ensure compliance with program policies, regulations, and statutes and collecting and documenting evidence to substantiate fraudulent activity.  The compliance officer will meet with participants to discuss, present and complete Intentional Program Violation Disqualifications packets by explaining and obtaining necessary notarized signatures on legal documents.

Duties and Responsibilities include but not limited to:

• Performs home visits with participants to gather additional information about surrounding circumstances, and assess or evaluates situations against regulatory requirements, all to strengthen and document the decisions made by staff or to correct errors.
• Able to work flexible work hours when needed.
• Prepare disposition reports regarding fraud referrals to staff and recommend case action.
• Prepare and complete Intentional Program Violation Disqualification files, Administrative Disqualification Hearing files or cases for criminal prosecution.
• Conduct meetings with participants to complete fraud disqualification files.
• Provides all information and background on a participant case as requested by the Participants Rights Privacy Officer when a grievance is filed by a participant.
• Be familiar with the PL 102-477, ETSD financial assistance programs and program applications.
• Be familiar with the ETSD financial assistance program regulations and manuals, and other agencies such as child support services, permanent fund dividend program, department of labor, and housing programs.
• Be familiar with the operation of the State of Alaska EIS system, other interagency interfaces, CITC 477 database and required state and federal reporting.
• Provide training to ETSD staff related to compliance policies and procedures, processes, and connect with staff regularly to provide feedback on eligibility interviews and how to ask in-depth fact-finding questions.
• Maintain participant confidentiality.
• Conduct file reviews for ETSD programs for compliance and quality assurance.
• Maintain confidentiality according to regulations, policies, and procedures.
• Performs all other related duties as needed and assigned. 

Job Specifications:

• Excellent verbal and written communication skills.
• Demonstrated ability to coordinate multiple activities.
• Demonstrated ability to handle crises and make sound judgments.
• Excellent customer service skills.
• Thorough knowledge of P.L. 102-477 and all 477 ETSD services and sub-programs rules and regulations, requirements, policies and procedures and the ability to apply that knowledge to the most difficult caseload situations.
• Knowledge of interviewing and investigative techniques.
• Working knowledge of available community resources and services and possible application to an individual’s situation.
• Demonstrated ability to work independently with minimal supervision.
• Demonstrated ability to organize work and time; establish priorities; work under pressure and meet deadlines.
• Demonstrated knowledge and understanding of the social, health, education, and training and cultural needs of the Alaska Native and American Indian community.
• Demonstrated ability to write reports, business correspondence, and procedure manuals.
• Demonstrated ability to maintain composure and use diplomacy and tact when dealing with program participants.
• Demonstrated ability to interpret and apply program rules, regulations, policies and procedures, while making initial and continuing eligibility determinations within strict time frames.
• Demonstrated ability to analyze and accurately, classify types of employment, income resources, expenses and other variables surrounding a household’s composition.
• Demonstrated ability to effectively communicate program information and requirements to a wide variety of individuals, agency representatives, etc., and to establish and maintain cooperative working relationships.
• Demonstrated ability to mediate disputes and respond to applicant/recipient complaints.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

• Associates degree in Social Services or Business Management. Year for year experience in similar field may be supplemented for degree.  
• One (1) year of conducting fact finding investigations.
• Two (2) years of experience involving: extensive person-to-person contact, explaining complex policies, procedures, services or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; or interviewing/counseling; or, two years of experience applying statutes, regulations, program requirements or similar criteria or guidelines to review of individual case.  Related college work, from an accredited institution, may substitute for required experience on a case-by-case basis.
• Continued employment is contingent upon receipt of satisfactory report from a state and federal background check.
• Experience using Microsoft Word, Excel, and Outlook.
• Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.

Preferred Qualifications:

• Bachelors’ degree in Social Services or Business Management.
• Knowledge of state statutes and code applicable to Department of Public Assistance, Department of Labor, Department of Revenue, knowledge of collections including Fair Debt Collections practices.
• Experience with fraud investigations in State EIS system.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.