Financial Aid Advisor

University of Alaska System

The University of Alaska Anchorage (UAA) invites applications for the position of Financial Aid Advisor within the Office of Financial Aid. The Office of Financial Aid is an innovative team committed to providing students equitable access to financial aid while maintaining regulatory and institutional compliance. The office processes financial aid applications for over 18,000 applicants at all five UAA campuses and are responsible for the timely and accurate disbursement of over $70 million in financial aid annually. The Financial Aid Advisor is responsible for a wide range of duties in support of undergraduate and graduate students and their financial aid needs. This position involves a great deal of attention-to-detail and ability to interpret and apply federal, state, and institutional policies. Financial Aid Advisors work directly with students, assisting them throughout the financial aid application and awarding process. Occasional remote work schedule is available with supervisor approval. Some evening and weekend work may be required to accommodate student needs. UAA is in the midst of implementing its ambitious UAA 2025 Strategic Plan, making this an exciting time to join the university family. UAA 2025 includes five aspirations: 1) We put students first; 2) We create a culture of equity and inclusion by embracing diversity; 3) We embrace our role as a trusted and respected community partner; 4) We positively impact communities and the world through innovation; and, 5) We accelerate excellence through continuous improvement. The Office of Financial Aid is critical in helping UAA achieve these aspirations through a customer-centric attitude toward the transactional work that flows through our office. The department is retooling processes and work to ensure the time and effort of the office and the departments we work with is focused on achieving the aspirations by 2025.

Expert functional understanding of financial aid management systems and on-line student academic records systems (preferably Banner); Knowledge of University systems to be able to refer students to appropriate area for assistance. Knowledge of best practices, federal and state laws and legal issues associated with and applicable to financial aid and higher education. Knowledge of marketing/advertising principles. Advanced public speaking skills. Ability to troubleshoot situations to determine the best course of action. Ability to work as an influential part of a team. Ability to apply theories gained through experience and education. Understand and comply with safeguarding procedures for confidential records per FERPA (Family Education Rights and Privacy Act). Strong organizational skills with the ability to carry out multiple tasks in a timely manner. Ability to work effectively in a fast-paced environment.
Annual participation in Department of Education, NASFAA, regional and/or state offered financial aid training sessions.
Understanding and adherence to the Federal Right to Privacy Act of 1974 as amended.

*The successful candidate must not be in default on any federal student loan.

Two or more years of professional experience performing work that requires the consistent application of highly complex regulations; Experience using technology to streamline processes; Data entry and retrieval in multiple types of computer programs; Excellent organizational, interpersonal, communication and conflict-resolution skills; good judgment, discretion and ability to maintain confidentiality; ability to interact with diverse constituencies; ability to manage multiple tasks simultaneously; ability to work both on a team and independently; project management skills; strong computer skills.

Minimum Qualifications:

An Associate's degree in a related field and two years relevant experience, or an equivalent combination of training and experience. Knowledge of federal financial aid rules and regulations. Experience working in a customer service field, preferably with finances above and beyond typical retail sales.

Position Details:

This position is located on the UA campus in Anchorage. This is a full-time, non-exempt staff position complete with both a competitive salary and https://www.alaska.edu/hr/benefits/support/prospectiveemployees.php. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the https://www.alaska.edu/hr/benefits/compensation/files/fy24_staff_salary_grid.pdf, Grade 78 (starting at $24.74), based on education and experience.

Applications will be accepted for review on 05/01/2024, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on 04/30/2024.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: http://www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Amy Martin, Office of Student Affairs, Executive Director of Fiscal Operations, at mailto:aemartin6@alaska.edu.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or mailto:police@uaa.alaska.edu / 907-786-1214 or mailto:uaa_deanofstudents@alaska.edu.

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or mailto:uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing mailto:uas.clery@alaska.edu.

To apply, please visit: https://apptrkr.com/5168884

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