General Functions:

The Facilities Service Technician supports the Facilities Team and is responsible for responding to the day-to-day maintenance needs of CITC’s assets and facilities in the greater Anchorage area and Matanuska Valley, including building related systems and grounds.

Duties and responsibilities:

Facilities Service Technician I:

• Provide responsive and professional customer service to all CITC staff, participants, vendors, and key stakeholders.
• Complete facilities work tickets as assigned.
• Assist in the fleet maintenance program for entire CITC fleet. Notify Facilities Operations Manager when vehicles need service/repair.
• Assist in set up of RCC conference rooms daily for scheduled meetings/events. 
• Assist the Emergency Response Team, as directed.
• Perform routine inspections and checks of Life Safety, and building systems.
• Assist in the daily external and internal mail for CITC departments and affiliates as needed. 
• Maintain confidentiality according to regulations and procedures.  
• Performs all related duties as needed and assigned.

Facilities Service Technician II:

• Consistently perform all duties and responsibilities of a Facilities Service Technician I with a higher level of proficiency.
• Assist department staff with day-to-day operations, clerical duties, and special projects. 
• Monitor the dedicated facilities email address(es) and respond to emails as appropriate.
• Contribute to CITC safety by coordinating efforts with security and safety programs

Facilities Service Technician III:

• Consistently perform all duties and responsibilities of a Facilities Service Technician II with a higher level of proficiency
• Respond to security issues and coordinate response to incidents.
• Purchase and delivery of supplies from vendors. 
• Create, assign and approve facilities work tickets.
• Delegate and supervise on-site work of FSA’s and FST’s as directed by management.

Job Specifications for All Levels: 

• Continued employment is contingent upon satisfactory completion of state and federal background check.
• Valid Driver’s License and insurable under CITC’s automotive insurance, which requires the driver to be at least 21 years of age.
• Must have current First Aid and CPR certifications or be able to obtain within three months from date of hire.
• Must be able to lift 60 pounds. 
• Effective problem-solving and analytical skills.
• Effective time management skills and ability to organize and prioritize tasks and keep a schedule of daily activities.
• Excellent written and verbal communication skills. 
• Excellent interpersonal customer service skills and ability to work with people professionally.
• Ability to understand and execute oral and written instructions.
• Ability to work in a collaborative team environment.
• Ability to coordinate multiple activities at once.
• Ability to be adaptable, cope with stress, and maintain composure in a fast paced work environment.
• Ability to communicate with Participants in a calm, compassionate manner.
• Ability to use hand tools and necessary equipment to complete tasks required for essential job functions.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community. 
• Maintain confidentiality of CITC participants and staff following all applicable rules governing confidentiality, HIPPA and CFR 25.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.  

Minimum qualifications:

Facilities Service Technician I:

• High school diploma or equivalent qualifications/certifications.
• Experience using basic hand tools and performing essential functions.

Facilities Service Technician II:

• Meets Facilities Service Tech I qualifications.
• Advanced understanding of general maintenance procedures and techniques. 
• One year of experience working in facilities maintenance or a related field. 

Facilities Service Technician III:

• Meets Facilities Service Tech I/II qualifications.
• Post-secondary education/certification in HVAC, industrial mechanical maintenance, or relevant field.
• Two years of experience working in facilities maintenance or a related field. 

Preferred qualifications:

• Associate’s degree in Business, Project Management, Facilities Management or related field.  Relevant experience may substitute for the educational requirement on a year-for-year basis.
• Experience working with Alaska Native people, knowledge of their values and belief systems and ability to provide culturally competent services.

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.  

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.