Position Summary

With oversight from the Operational and Performance Excellence Director the Data and Health Information Manager is responsible for supporting health centers in their use of health information technology tools and data to deliver high-quality, culturally competent, equitable and comprehensive primary care, with a focus on improvements in clinical quality, patient-centered care, and provider and staff well-being. This includes management of the Health Center Controlled Network (HCCN), which supports 20 participating health centers across Alaska. Additionally, this position will facilitate alignment of health centers around policy and processes that are conducive to successful value-based pay initiatives and activity outcomes for all stakeholders. This position will supervise staff who assess, coach, train and support participating health centers in their use of health information technology and data.  

Essential Duties and Responsibilities include the following:

Other duties may be assigned, as necessary.

• Leadership
  • Provide servant leadership to program team.
  • Oversee the day-to-day duties of direct reports, provide program and project guidance, and delegates work appropriately.
  • Manage staff and own workload efficiently towards successful outcomes and completion of APCA’s and the department’s strategic goals.
  • Cultivate a high-performing and skilled team through mentoring, coaching, counseling, and training to continuously improve self and staff expertise, productivity, efficacy, and performance.
  • Manage staff development and training opportunities to support growth and professional development within assigned programs.
  • Facilitate cohesion and effective collaboration of OPS team members to achieve shared objectives.
  • Model and ensure compliance with APCA and funders’ guidelines, policies, and procedures.

• Program Development and Management
  • Continually assess and respond to health center needs for training and technical assistance in areas related to, but not limited to, health information technology and data analytics to support clinical transformation.
  • Assist health centers to optimize care delivery and coach health centers on promising practices and/or evidence-based interventions including but not limited to value based pay and value-based care.
  • Lead and manage the collection, validation, analysis, and dissemination of relevant clinical and non-clinical data to internal and external stakeholders to drive improvement and development of technical assistance.
  • Provide oversight of the health center data extractions and dashboards produced by APCA staff.
  • Provide expert consultation to APCA and CHC staff in the interpretation and use of clinical data for decision-making.
  • Stay informed about the latest trends and best practices in training and technical assistance related to health information technology tools and data to deliver high-quality, culturally competent, equitable and comprehensive primary care to continually enhance program content, delivery, and participant experiences.
  • Collaborate with APCA leaders, managers, and staff to ensure cross-divisional processes and workflows are efficient, aligned, and executed appropriately.
  • Implement methods to assess the effectiveness of OPS programs to include (but not limited to): program and training evaluations, surveys, and process/procedure improvements towards improving grant and program outcomes. Lead training and program evaluations utilizing industry standard and best practice evaluation methods.
  • Provide support to the OPS Director and other managers to develop and manage program funding, including budgeting, metrics tracking, while meeting all compliance and deadline requirements, including. compiling accurate & timely grant reports.
  • Plan, execute and monitor projects as stipulated within APCA’s grants and contracts, including (but not limited to): developing workflows, managing deliverables, documenting progress, and identifying and resolving obstacles as they arise.
• Partnerships & Relationships
  • Manage external partnerships in collaboration with the OPSHE Director
  • Assist in the design, implementation, and evaluation of the CHC engagement strategy in collaboration with the OPS leadership team.
  • Maintain ongoing and effective collaboration and communication relationships with APCA partners, funders, stakeholders, and staff, and subject matter experts to create, update, and continuously improve programs.
  • Deliver presentations to community leaders and stakeholders, as a subject matter expert
  • Work collaboratively with APCA managers and leaders to achieve objectives and ensure programming is aligned with grant goals & outcomes, APCA strategy, and customer expectations.

Qualifications / Knowledge

Required

• Bachelor’s Degree in Public Health, Management, Health, Social Services, Human services, or related discipline
• 3 years' experience with data, health information, program or grant development, coordination, or management
• Previous experience in clinical management and/or clinical quality improvement
• Experience leading and managing staff