Chief Operating Officer

Job Title:

Chief Operating Officer (COO)

Department:  Administration

Reports To:   President/CEO

Supervises:       Directors/Senior Directors of Child and Family Services; Employment and

                         Training Services; Youth Empowerment Services; Recovery Services, and               

                         Clare Swan Early Learning Center

FLSA Status:  Exempt

Job Type:  Full-Time, Regular

General Functions: This position will assist the President/CEO in planning, designing, developing, and maintaining CITC’s service delivery system, through management of its Departments of Children and Family Services (CFS), Employment and Training Services (ETSD), Youth Empowerment Services (YES), Recovery Services (RS), and Clare Swan Early Learning Center (CSELC).   

Leadership: As an active member of the President’s Council (PC), the COO is expected to provide the highest level of leadership and performance, and provide the CEO with strategic support. Leadership requires embodying and modeling CITC’s values in all aspects of work, demonstrating a deeply held belief in the endless potential of Our People, embodying a deep commitment to our mission and vision, and adhering to CITC’s core principles.

Performance: In order to be successful, this position must: 1) Embody and model the highest levels of organizational, program management, and compliance skills and knowledge; 2) exhibit a high level of job competence and the effective on-going fulfillment of job responsibilities; 3) regularly achieve goals; and 4) in partnership with Program Directors and Senior Directors, develop effective short- and long-term strategies for program design and implementation.

Core Duties and Responsibilities, including but not limited to:

Under direction of the CEO, this position oversees CITC’s program delivery system and supervises and coordinates with Department Directors to:

  • Develop tools and integrated systems to:
    • Provide critical operational information to the CEO and board,
    • Make actionable recommendations on both strategy and implementation,
    • Monitor the effectiveness of operations, in terms of program measures and community outcomes.
  • Identify, develop, and implement strategic funding and program priorities.
  • Maintain and enhance linkages with government agencies at local, state, and federal level to promote collaboration, growth, modification, and expansion of operations.
  • Assess organizational performance to ensure alignment with CITC’s long-term strategic planning priorities.
  • Carry out Acting CEO role as assigned by CEO.

Areas of Interdependent Responsibilities

  • Work with CEO, President’s Council and Directors to:
    • Identify and act on critical local, state, and national issues and policies that affect Tribal status, funding availability and program implementation.
    • Develop strategic external alliances, partnerships and stakeholder relationships that support the organization’s mission and strategies, including maintaining and enhancing linkages with CIRI non-profits, Tribes, and other community agencies that directly and indirectly support CITC programs.
  • Work with Directors and leadership team to:
    • Consolidate and enhance community partnerships, including large-scale community planning and implementation initiatives.
    • Foster internal partnerships between departments that enhance the participant experience and leverage internal and external resources.
  • Coordinate with Directors and the Chief Administrative Officer (CAO) to identify program needs and priorities, assist with the development of planning strategies and grant proposals, and to ensure integration of participants’ voice.
  • Coordinate with the Chief Financial Officer/Executive Vice-President (CFO/EVP) to incorporate program needs and priorities into financial planning and asset management/development processes.
  • Coordinate with the Chief Legal Officer (CLO) to identify legal and advocacy issues affecting the program delivery system.
  • Coordinate with the Chief Technical and Information Officer (CTIO) to incorporate program needs and priorities into information gathering, analysis, and tracking systems.
  • Support and assist the CEO and CFO/EVP in creating value for CITC Enterprises, Inc. by aligning CITC programs and CEI investments where appropriate, e.g. embedding products or product testing into CITC’s service delivery system.Job Specifications:
  • Effective Listener – ensures communication is heard completely and effectively interpreted into meaningful messages.
  • Dedication – committed to achieving results under demanding conditions.
  • Analytical – synthesizes complex or diverse information.
  • Problem solving – identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Oral communication – speaks clearly and persuasively in positive or negative situations; demonstrates group presentation and facilitation skills.
  • Delegation – delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
  • Leadership – inspires and motivates others to perform well, accepts feedback from others.
  • Management skills – includes staff in planning, decision-making, facilitating and process improvement; coaches and advises staff; provides regular performance feedback; supports professional development of staff; encourages professional progression and personal growth.
  • Quality management – looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Judgment – displays willingness to make decisions, exhibits sound and accurate judgment; makes timely decisions.
  • Planning/organization – prioritizes and plans work activities; uses time efficiently and develops realistic action plans.
  • Safety and security – actively promotes and personally observes safety and security procedures; uses equipment and materials properly.
  • Integrity – possesses high ethical standards and expects the same from all others in the organization.


  • Master’s Degree or demonstrated equivalent experience in Business, Education, Human/Social Services, Organizational Leadership, Sociology, Psychology, or related field of study.
  • Seven to ten years of progressively more responsible management and supervisory experience or an equivalent combination of education and experience.
  • Demonstrated knowledge of planning principles, practices, and socio-economic implications of program development, implementation and evaluation.
  • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
  • Valid Alaska driver’s license.
  • Minimum five years administrative experience in the field of Tribal service delivery.
  • Previous experience with contract and grants management. Experience in P.L. 93-638 and P.L. 102-477 preferred.
  • Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.

NATIVE PREFERENCE STATEMENT: Preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self-Determination Act.

Anchorage, AK

11 month(s) ago