Under general supervision, provides advanced clerical support for assigned department or division through office organization, records maintenance, reception, scheduling, and general support.

Representative Duties

• Enter and evaluate transcripts and other documents into the CAMS system.
• Serve as backup application processor when needed.
• Answer questions from students about Registrar’s Office policies.
• Work with different departments to improve APU procedures regarding registration and records management.
• Produce class rosters, student grade reports, and administrative reports from the student records system.
• Customer service functions of the Registrar’s Office including printing transcripts, responding to emails, answering phones, registering students, assisting with Student Enrollment Services (SES) activities during the year.

Knowledge and Skills

• Knowledge of customer services concepts and practices
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of Post-Secondary Education
• Knowledge of filing procedures.
• Skill in operating office equipment.
• Skill in oral and written communication.
• Skill in maintaining and updating office and administrator schedules.
• Skill in establishing and maintaining cooperative working relationships with others.
• Advanced skill in operating Microsoft Word and Excel software applications.
• Skill in maintaining confidentiality of student records.

Minimum Education Qualification

• High School Diploma or GED equivalent.

Preferred Education

• Bachelor’s Degree

Minimum Experience Qualification

• Non-supervisory – Two (2) year of skilled office support experience. Equivalent education, training, or similar experience may be substituted for relevant experience.

Preferred Experience Qualification

• Advanced computer skills in CAMS