Job Title: Family Services Worker - Circle of Support

Department: Child and Family Services Department (CFSD)

Reports To: Program Manager (CFSD)

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: C3

Job Type: Full-Time, Regular


General Functions:

The Family Support Worker (FSW) provides case management services in a safe and supported environment to participants who have been referred to the Family Support Services program from the Office of Children’s Services (OCS), the Tribal TANF or TANF programs, or other services providers. The FSW will provide a continuum of services that are designed to improve protective factors that strengthen families in five core areas that are: social connections, knowledge of parenting and child development, concrete support in times of need, parental resilience and social/emotional development of children. The FSW provides  service coordination between all relevant CITC departments and as well as community and informal supports, facilitates access to concrete needs and resources, provides transportation of participants to accomplish goals/objectives, and provides family and child skills development. Skills development is provided in multiple settings including participants’ homes and utilizes the Nurturing Parenting curriculum. Family Support services are strengths-based, solution-focused, culturally resonant and trauma-informed. This position is responsible for tracking participant information and preparing monthly statistical reports.


Duties and Responsibilities, including but not limited to:

  • Obtains required information by interviewing participants; reviewing OCS Initial Assessment and Case Plan, TTANF Self Sufficiency Plan and other relevant collateral information, completing ongoing assessments of participant needs, including NCFAS G&R.
  • Obtains assistance for participant by referring and arranging for appointments for him/her to community resources that will include accompanying and or providing transportation, as necessary.
  • Develops an individualized Family Service Plan with participants to identify, prioritize and plan for needs and to document progress toward improving parental capacity and family wellness.
  • Fosters participant’s skill development by observing patterns of behavior; explaining and pointing out new options and demonstrating and practicing new skills as necessary.
  • Becomes proficient in the facilitation of the prescribed curricula.
  • Maintains record of case by documenting participant’s situation and participant’s own actions in an objective manner in observation reports and NCFAS G&R Assessment/Family Service Plan formats.
  • Maintains organization compliance by submitting monthly, quarterly, and annual statistical reports.
  • Maintains operations by following policies and procedures; participating in quality reviews; reporting needed changes.


  • Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Maintains participant confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Other duties as needed and/or assigned.


Job Responsibilities Related to Patient Privacy:

  • The incumbent is expected to protect the privacy of all patient information in accordance with CITC’s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider.
  • The incumbent may access protected health information and other patient information only to the extent with is necessary to complete your job duties. The incumbent may only share such information with those who have a need to know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment, or other CITC operations.
  • The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding CITC’s policies and procedures on patient privacy and any observed practices in violation to coworkers, students, patients, and others in accordance with CITC policy.


Job Specifications:

  • Excellent verbal and written communication skills.
  • Strong organizational skills.
  • Demonstrated ability to coordinate multiple activities.
  • Strong understanding of child development and parent education.
  • Flexibility in work schedule is required to meet participant needs.
  • Understands and applies concepts of relevant philosophies including Strengthening Families and the impact of trauma.



  • Bachelor of Arts or Sciences in Social Work, Psychology, Counseling, or related field; or year-for-year experience and at least 2 years related experience.
  • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
  • Continued employment is contingent upon receipt of satisfactory report from a state and federal background check.
  • Valid Alaska driver’s license and insurable under CITC’s automotive insurance.

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.

Anchorage, AK

3 month(s) ago