Seawolf Store Assistant Manager


Seawolf Store Assistant Manager

  • JOB NUMBER:519564

  • CLASSIFICATION:Campus Services Retail 4

  • GRADE:Grade 78

  • WORK TYPE:On Campus, Staff Full-time

  • ADMINISTRATIVE UNIT:University of Alaska Anchorage

  • SCHOOL/BUSINESS UNIT:UAA VCAS Operations

  • LOCATION:Anchorage

  • CATEGORIES:Administrative/Personnel, Business/Accounting/Finance, Office/Clerical

Position Summary:

The Seawolf Store Assistant Manager will help and assist the Store Manager with routine retail and merchandising support, provide customer service, and resolve customer complaints. In addition, the Assistant Manager is responsible for the day-to-day activities of the Seawolf Store (online and in-person).

Duties:

• Annual Inventory: Assist in preparing and conducting store/storage area for annual inventory. Assist in the completion of annual inventory of merchandise.

• Marketing and Merchandising: Organize and set-up merchandise displays and promotional materials. Recommend pricing, promotions, and mark-downs. Provide price trend and product information. Partner with other campus services to cross promote and support campus events. Assist Store Manager in building customer loyalty strategies. Intermediate-level online retailing portal maintenance. Develop and contribute content to the Seawolf Store’s social media accounts.

• Merchandise Maintenance: Follow-up with vendors on problems and delivery of merchandise. Receive, and verify contents of packages with corresponding purchase order requisitions. Data entry on the inventory system of receiving information. Unload, unpack, stock, and move supplies and inventory. Return overstock or defective shipments. Maintain shipping, receiving, and inventory records. Monitor and maintain inventory records system to ensure a varied and adequate supply is available. Ensure inventory levels are maintained at the proper level. Evaluate and communicate to supervisor the need to purchase products. Provide day-to-day guidance, direction, and training to staff. Ensure compliance with policy, regulations, and licensing agreements.

• Customer Service: Provide high-level customer service and resolve customer complaints. When required, refer customer to appropriate service. Respond to orders, inquiries, and requests for information. Refer customers to supervisor for special orders. Maintain communication with customer and follow-up with concerns. Provide expertise and guidance to customers on merchandise. Resolve problems with vendors and department.

KNOWLEDGE/SKILLS/ABILITIES:

Strong customer service skills. Working knowledge of cashiering procedures and techniques. Mathematical, cash handling, and reconciliation skills. Ability to operate cashier machines and computer equipment. Ability to count cash and balance drawer. Ability to multi-task and prioritize projects. Intermediate knowledge of point-of-sale/inventory control systems. Knowledge of marketing/retail/industry best practices and trends. Ability to analyze situations and solve problems. Knowledge and ability to negotiate basic contracts. Advanced verbal and written communication skills. Ability to create reports for management using data gathered from various sources. Requires experience with management of eCommerce site including system administration and order fulfillment. Ability to lift, carry, push, pull up to 50 lbs. bend, twist, climb ladders, stairs, step stools, as necessary.

TYPICAL EXPERIENCE:

• Customer Service: Provide high-level customer service and resolve customer complaints. When required, refer customer to appropriate service. Respond to orders, inquiries, and requests for information. Refer customers to supervisor for special orders. Maintain communication with customer and follow-up with concerns. Provide expertise and guidance to customers on merchandise. Resolve problems with vendors and department.
• Merchandise Maintenance: Follow-up with vendors on problems and delivery of merchandise. Receive, and verify contents of packages with corresponding purchase order requisitions. Data entry on the inventory system of receiving information. Unload, unpack, stock, and move supplies and inventory. Return overstock or defective shipments. Maintain shipping, receiving, and inventory records. Monitor and maintain inventory records system to ensure a varied and adequate supply is available. Ensure inventory levels are maintained at the proper level. Evaluate and communicate to supervisor the need to purchase products. Provide day-to-day guidance, direction, and training to staff. Ensure compliance with policy, regulations, and licensing agreements.
• Annual Inventory: Assist in preparing and conducting store/storage area for annual inventory. Assist in the completion of annual inventory of merchandise.
• Marketing and Merchandising: Organize and set-up merchandise displays and promotional materials. Recommend pricing, promotions, and mark-downs. Provide price trend and product information. Partner with other campus services to cross promote and support campus events. Assist Store Manager in building customer loyalty strategies. Intermediate-level online retailing portal maintenance. Develop and contribute content to the Seawolf Store’s social media accounts.

REQUIRED EDUCATION OR TRAINING:

Associate degree in Business Administration or related field or three years progressively responsible retail/cash handling/merchandising/inventory experience, or an equivalent combination of training and experience. Additional certification may be required.

 

This is a full-time, term-funded, Grade 78, minimum $23.84/hr, DOE, 12-month position complete with a competitive salary and UA employee benefits package.

*To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position.

An initial review of applications will begin on May 23, 2022. To ensure consideration, Please apply by 11:55 pm, Alaska Standard Time, on May 22, 2022.

 

Term Position:

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Anchorage, AK

6 day(s) ago

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