Interior Alaska Center for Non-Violent Living

Careline Crisis Intervention Specialist

Job Description

Responsibilities

• Interact with clients and staff members in a manner that is respectful and empowering.
• Consistent and dependable attendance.
• Attend all mandatory staff meetings, program meetings, and trainings.
• Present a professional demeanor to the community through appearance, communication, and presentation.

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Essential Functions (Phone and Text Line)

• Implement policies, protocols, and services designed to assist individuals who are thinking of or planning to commit suicide, are impacted by someone with suicidal behavior, or who are experiencing a crisis that without assistance, may turn into suicidal behavior. Services are provided via phone call or text messaging.
• Respond to each crisis call by providing appropriate crisis intervention services.
• Implement call triage to manage multiple calls.
• Screen all calls for lethality; respond to suicide calls by providing appropriate intervention.
• Maintain client confidentiality except in cases where client needs must be communicated to appropriate staff and emergency personnel.
• Provide support, information, and referral for non-crisis calls.
• Maintain accurate records of lethality assessments and client information.
• Other duties as assigned by the Careline  Program Director.

Minimum Qualifications

• High School, GED, or life experience that allows them to fulfill the essential functions required.
• Excellent interpersonal, group, and written communication skills.
• Commitment to the agency's mission and goals. 
• Ability to work with people from diverse backgrounds, cultures, and lifestyles. 
• Ability to work independently.
• Ability to pass a background check.
• Proficient with computers and ability to do data entry.

Preferred Qualifications

• Associates Degree in Human Services or a closely related field. Prior work or life experience may be used in lieu of the degree  (2 Years).
• Bachelors Degree in Social Working or closely related field or 4 years of prior work experience (would count as 2 preferences).
• Two years prior experience working in a suicide intervention call center, not used for prior preferences.

Supervision:   Directly responsible to the Careline Coordinator.

Hours:  Full time 40 hours per week – Shift work to cover 24/7 call center, occasional overtime.

Salary:  Range 22 Non-Exempt -- ($19.80 - $22.27) per hour DOE.

Benefits Provided:

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance
• Retirement plan
• Health savings account