Quality Outreach Coordinator

Quality Outreach Coordinator

Full-Time, Regular


Anchorage, AK, US








Job Title:         Quality Outreach Coordinator 

Department:    Employment & Training Services Department (ETSD)

Reports To:     Child Care & Heating Supervisor

Supervises:      None

FLSA Status:  Non-Exempt

Pay Grade:      N6

Job Type:         Regular, Full-Time


General Functions:

The Quality Outreach Coordinator (QOC) is responsible for childcare outreach in the Municipality of Anchorage and outlying villages within the CITC region. The QOC will attend community events and meetings to inform the public about CITC Childcare services and quality improvement activities, recruit childcare providers, and act as the primary child care outreach and communication liaison. The QOC will make regular submissions for website posts/updates and social media on CITC’s approved sites. QOC will be responsible for developing, preparing, and distributing communications to multiple audiences about CITC childcare services. The QOC will act by following criteria established by Child Care Assistance (CCA) Policies and Procedures, State and Federal regulations, and CITC P.L. 102-477 Plan.


Duties and Responsibilities, including but not limited to:

  • Treat all individual contacts with respect and understanding.
  • Maintain confidentiality according to regulations, policies, and procedures.
  • Become proficient with the CCA and any other applicable 477 databases.
  • Become familiar with PL 102-477 & CCA Policies.
  • Explain quality grants to providers and the community.
  • Process and record all quality grants in the Child Care Database.
  • Track and maintain all quality expenditures and budgets and keep leadership updated.
  • Assist with tracking expenditures and activities for all quality contracts.
  • Responsible for program reports quarterly and annually, including items such as quality activities and expenditures, needs in the community/providers, outreach activities, and progress toward goals.
  • Make recommendations to leadership about program development and community improvement opportunities.
  • Compile and share information regarding community resources relevant to child care and early childhood with participants, providers, and communities.
  • Prepare consumer education and work with CITC’s communications team to share through social media and other platforms.
  • Design and develop media to be distributed through print and electronic methods.
  • Provide documentation and tracking data as required by program and agency reporting.
  • Participate in staff meetings, team building, technical training, and 1:1 supervision meeting.
  • Continue professional growth through training, workshops, online opportunities as available.
  • Participate in community and national committees/groups as directed
  • Work closely with parents and child care providers to inform them of CITC services and other community resources.
  • Update Policies and Procedures as directed by leadership and advise the leadership of suggested changes.
  • Travel and perform outreach to communities in the CIRI region in coordination with leadership and CITC Tribal Liaison. This will include promoting childcare licensing, childcare education opportunities, provide resources and information.
  • Develop rapport with individuals and agencies in the community.
  • Respond to provider requests via phone, fax, and e-mail promptly.
  • Record all types of contact in the Child Care Database.
  • Perform accurate data entry while maintaining and monitoring the electronic file system   
  • Attend case staffing, departmental, agency, and community meetings
  • Travel to child care meetings, community events, workshops, and conferences as directed.
  • Performs all other related duties as needed and assigned.


Job Specifications:

  • Must possess interpersonal, oral, and written communication skills to establish and maintain effective working relationships with the general public, co-workers, and other business associates from diverse cultural and linguistic backgrounds.
  • Demonstrated ability to use graphics effectively to enhance publications.
  • Demonstrated ability to effectively provide information in a positive, informative, and patient manner. Must display a caring, respectful and resilient attitude along with a willingness to adapt to change.
  • Demonstrates dependability and punctuality.
  • Demonstrated ability to work independently with minimal supervision.
  • Demonstrated ability to operate computers, printers, photocopiers, multi-line phones, faxes, and other general office equipment.
  • Knowledge of various software applications and general office procedures.
  • Knowledge of community resources to assist families, and child care providers.
  • Demonstrated ability to work as a team member.
  • Demonstrated ability to work well with Alaska Native and American Indians and understand the social and cultural needs of the native community.
  • Demonstrated ability to coordinate multiple activities.
  • Demonstrated ability to solve problems creatively while in the office or out in the field
  • Strong organizational and time management skills.


Minimum Core Competencies:

  • CITC Values, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.


Minimum Qualifications:

  • Bachelor’s Degree in Communications/Human Services or related field.  Relevant work experience may be substituted for the education requirement on a year-for-year basis.
  • Two years of experience in Early Childhood Administration or a related field.
  • Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.
  • Valid Alaska Driver’s License and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age. 


NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (P.L. 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included is the non-Native head of household members for Native families, which provides foster or traditionally adopted Native children.



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The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.

Anchorage, AK

25 day(s) ago