Summary:

The Manger of Patient Housing reports to the Director of Patient Housing, and works collaboratively with the Director for the day-to-day management of the    lodging facility operations, retail,food service and the environmental services program to ensure exceptional care, comfort, safety and satisfaction of all guests. This position works closely with Administration, Customer Experience, Care Coordination, and Nursing staff.

 

Responsibilities:

Assists in managing contracts for on-site services including housekeeping, linens and food service. Coordinates the delivery of ANTHC services for Patient Housing (ie: security and maintenance).

 

Works cooperatively with patienttravel and clinicaloperations to providea seamless patientexperience related to the housingneeded to supportthe delivery of medicalservices.

 

Administers the staffing, trainingand performance reviewsfor the properties.

 

Sets and maintains hospitality standards to ensure that all efforts are focused upon exceeding each and everyguest’s expectations.

 

Monitors and manages all operational functionsincluding budgets, forecasts, patient volumes, expensesand supplies.

 

Develops, implements, supports and monitors programsand training to insure productivity standards, safety and environmental standards, company policies and procedures are met.

 

Ensures that systems and procedures for the ordering,receiving, storing, preparingand serving of food and related products,as well as menu planningand development are in accordance with leadership standards.

 

Ensures that systems and procedures are in place for security,maintenance, linen, check-in, transition from transport, contract maintenance, etc.

 

Responsible for complying with government and accrediting agencystandards.

 

Develops and implements hiring and trainingprograms to ensure all positionsare adequately staffed with trainedpersonnel.

 

Partners with Ronald McDonald House Charities management to ensure customer service and operations that align with ANTHC’s housing program.

 

Plans and conducts staff meetings. Confersregularly with staff to coordinate activities, assign and check work, resolve problems, etc.

 

Assists the Director in the areas of recruiting, hiring, coaching, discipline, promotions and evaluations of personnel.

 

Provides leadership, direction, and guidanceto assigned staff.Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations.

 

Oversees the condition of the grounds and all public areas.Monitors the physical condition of all facilities and equipment in all areas to ensure that required maintenance is performed.

 

Ensures customer satisfaction; researches and resolvescustomer concerns.

 

Performs other duties as assigned.

 

Other information:

KNOWLEDGE and SKILLS

 

Knowledge in continuous quality improvement concepts, theories, and practice.

Knowledge of Alaskanculture and AlaskaTribal Health System.

Knowledge of billingpractices

Knowledge of budgeting and billing management techniques.

Knowledge of customer serviceconcepts and practices.

Knowledge of federal and regional safetystatutes, rules and regulations.

Knowledge of medical terminology and clinic systems.

Knowledge of patient/family centered care.

Knowledge of processfor policy development, and problem identification with associated resolution.

Knowledge of projectmanagement and resourceallocation techniques.

Knowledge of relevant health and safety regulations and procedures.

Knowledge of standard regulations and principles of federal Native programs, related to research, data collection and analysis.

Knowledge of state, federal, and public/private insurance, including Medicaid/Medicare.

Knowledge of the Privacy Act of 1974 and HIPAA Privacy Act of 1996.

Knowledge of a variety of hotel and food & beverage concepts, practices and procedures.

 

Superior organizational, time management and communication skillsrequired.

Solid financial skills, database management and accountability.

Skills in coordinating performance improvement committees.

Skill in writing guidelines and being able to communicate these to staff in multiple formats to adjust to any learning style.

Skill in workingindependently, making decisions and maintaining confidentiality.

Skill in oral and writtencommunication.

Skill in operatinga personal computerutilizing a varietyof software applications, with working knowledgeof hospitality and medical systems.

Skill in establishing and maintaining cooperative working relationships with others.

Skill in effectively managing and leadingstaff, and delegating tasks and authority.

Skill in completing concern investigations.

Skill in assessing and prioritizing multipletasks, projects and demands.

Skill in analyzing customerservice issues and preparing recommendations based on findings.

Outstanding leadership skills,the ability to multi-task and conflict resolution.

Must be familiar with a variety of hotel and food & beverage concepts, practices and procedures.

Ability to speak effectively before groupsof customers, guestsor employees.

Ability to manage and maintain inventory/cost controls is required.

Ability to manage and analyze a variety of problems includingtechnical and guest service issues is essential.

Ability to interpret and apply safety rules, operating, maintenance and procedure manuals.

 

MINIMUM EDUCATION QUALIFICATION

A bachelor’s degree in hospitality, business or other related fields. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.

 

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory – Five (5) years hotel operations experience or relevant professional experience with a proven understanding of customer service and best practices. An equivalent combination of education and experience from which comparable knowledge and skills are acquired.

 

AND

 

Supervisory –Three (3) year of proven hospitality management experience involvingemployee supervision.

 

MINIMUM CERTIFICATION QUALIFICATION

N/A

 

PREFERRED EDUCATION QUALIFICATION

N/A

 

PREFERRED EXPERIENCE QUALIFICATION

Astrong hotel management background.

 

PREFERRED CERTIFICATION QUALIFICATION

N/A

 

ADDITIONAL REQUIREMENTS

Must be able to work flexibleschedule including nights,weekends and holidays.

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. 

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. 

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule.

• 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care is available in a brand new education facility.

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.